FAQs

We've compiled answers to some of the most commonly asked questions to provide you with quick and helpful information. Whether you're curious about shipping, returns, product details, or something different, you'll find concise explanations below. If you have any further inquiries, our dedicated support team is always ready to assist.

  • Do you have a physical store or showroom I can visit?

    Tingsea offers an online shopping experience, allowing you to effortlessly explore and order goods from anywhere you choose. While we don't operate a physical storefront, some of the vendors may have their own physical locations available for your convenience. You can utilize the "Email Vendor" option to inquire with the vendor directly. 

  • Do you offer discounts or promotions?

    At Tingsea, each vendor sets their own unique discounts and promotions. We encourage you to explore the diverse offerings from our vendors to discover their individual offers. This allows you to find the best deals that suit your needs and preferences across our platform.

  • What payment methods do you accept?

    For a limited time, Tingsea vendors can opt to accept debit/credit card payments, cash on delivery or bank transfer! Please visit your desired vendor's page for details on their accepted payment methods.

  • What are your shipping options and delivery times?

    Shipping and delivery options and timelines vary for each vendor. Please visit your desired vendor's page for details on the available options.

  • Can I get more details about a specific product?

    Should you require more information not provided on the description of the item, you can utilize the "Email Vendor" option to inquire with the vendor directly. 

  • I have questions about my order/I would like to edit my order

    Tingsea does not provide support regarding orders. Utilize the "Email Vendor" option to inquire with the vendor directly.